Shipping policy

Every FEHMA piece is prepared with care before making its way to you.

Processing Times

As our jewellery is hand assembled to order, please allow 7–10 business days for your order to be carefully prepared before dispatch.

During particularly busy periods or around launches, processing times may occasionally be slightly longer. If there is a significant delay with your order, we’ll contact you.

Please note that processing time is separate from shipping time.

Australian Delivery

We currently ship within Australia.

Once your order has been dispatched, you will receive a confirmation email with tracking details where available.

Standard Shipping: Approximately 2–6 business days after dispatch.

Express Shipping: Approximately 1–3 business days after dispatch.

Delivery timeframes are estimates and may vary depending on your location and circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

Tracking Your Order

Once your order has been dispatched, tracking information will be sent to the email address provided with your order.

Please allow a short period for tracking information to update after your parcel has been lodged with the delivery provider.

Delivery Delays

Once an order has been dispatched, delivery times are managed by the shipping provider and may occasionally be affected by circumstances outside FEHMA’s control.

If your parcel appears to be significantly delayed, please contact us and we’ll do our best to assist.

Incorrect Shipping Details

Please check your delivery details carefully before completing your order.

If you notice an error, contact us as soon as possible. We will do our best to update your details before dispatch; however, we cannot guarantee changes once your order has been processed or shipped.

FEHMA is not responsible for delays or failed delivery caused by incorrect or incomplete delivery information provided at checkout.

Lost or Damaged Parcels

If your order arrives damaged, or you believe your parcel has been lost in transit, please contact us at hello@fehma.com.au with your order number and any relevant details.

We’ll review the issue and, where required, work with the delivery provider to help resolve it.